EXCHANGE/RETURN POLICY

To request a product exchange, the customer must contact customer service within the established hours.

Contact: info@backbonefightwear.com

Hours: Monday to Friday from 9:00h to 15:00h

Original shipping costs will not be refunded.
Shipping costs for returns will be borne by the buyer, unless the return is due to an error attributable to the seller after receipt of the order.

Under no circumstances will shipments sent freight collect be accepted.

If the product to be exchanged has a higher price than the one previously purchased, the customer must pay the difference in value. If, on the other hand, the new product has a lower price than the one previously purchased, the difference in the amount will not be refunded in cash, but will be given as a gift voucher to be used in their next purchase.

To manage any type of return or exchange of products purchased at www.backbonefightwear.com, the customer must contact our Customer Service department.

The customer must provide us with the order number and we will tell them exactly all the steps to follow.

We also inform you that we will not accept changes or returns that have not been previously communicated through the indicated channels.

CANCELLATIONS

The customer or user may cancel their order, as long as it has not left our warehouses. In such a case, they must contact the OWNER via email info@backbonefightwear.com or through the Customer Service channels, providing their identification details and order reference number.

In case of cancellations, the amounts previously paid by the user or customer will be refunded through the same means used for the initial transaction.